Refund & Cancellation Policy
We believe in maximum flexibility. Workout when and where you want with complete peace of mind, backed by our 100% money-back guarantee.
2-Hour Free Cancellation
Cancel any Day Pass or workout session up to 2 hours before your scheduled slot for an unconditional 100% refund.
Instant UPI Turnaround
UPI refunds are processed immediately back to your VPA within 15 to 30 minutes without deductions.
Gym Closure Guarantee
If a partner gym is closed, under maintenance, or fails entry check-in, you receive an immediate full refund plus bonus workout credit.
1. Day Passes & Single Workout Sessions
You may cancel any active single-day pass directly from your account dashboard up to two (2) hours prior to the scheduled start time. You will receive a 100% full refund with zero cancellation fees. Cancellations requested less than 2 hours before the session are non-refundable as gym capacity has been locked.
2. Multi-Month & Subscription Memberships (3, 6, 12 Months)
For long-term memberships (3-month, 6-month, or yearly passes), you have a 7-day cooling-off guarantee from the date of activation. If you are unsatisfied, you can request a pro-rated refund for the remaining unused days minus standard single-day rate deductions for workouts already attended.
3. Refund Processing Timelines & Methods
All refunds are routed automatically to the original payment source: UPI payments are typically credited within 15–30 minutes; Debit and Credit Card transactions reflect within 2–4 business days depending on your bank's clearing cycle; NetBanking transactions reflect within 3–5 business days.
4. Facility Denial or Technical Disruptions
If a partner gym fails to honor your pass due to overcrowding, equipment maintenance, or scanner malfunction, tap 'Report Issue' in your app or contact our 24/7 hotline immediately. Our team will verify and execute an instant full refund plus a complimentary day pass credit.
5. How to Initiate a Refund
Simply navigate to 'My Passes', select the upcoming booking you wish to cancel, and click 'Cancel Pass'. The platform will confirm the refund amount and initiate your transfer instantly. For complex inquiries, submit a ticket at support@grabmygym.com.
Need help with a refund?
Our support team is available 24/7 on WhatsApp or ticket desk.