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Frequently Asked Questions
Instant answers curated by our customer support team
Every Grab My Gym digital pass includes a 6-digit alphanumeric backup PIN right below the QR code. You can provide this PIN to the receptionist or tap 'Refresh QR Code' in your account.
Live Pass / Ticket Status Lookup
Have a booking code or support ticket? Check its real-time verification status.
Instant Resolution
Still Need Assistance?
Our dedicated support team is here to assist you anytime.
WhatsApp Instant Chat
Average reply time: under 5 minutes for active gym check-ins.
Customer Care Hotline
Mon–Sun from 7:00 AM to 10:00 PM IST for urgent pass queries.
Submit a Support Ticket
Detailed inquiries, invoices, or facility feedback via web form.